Ionic Balance Reviews
Testimonials / Reviews received via Facebook or Email. This page is updated weekly.
"Received my new Ionic Shambhala Bracelet - Fusion Pink i love it :-)thanks for the quick efficient delivery ordered wed pm arrived fri morning post :-)"
Wendy Munro Lockhart - 20/04/2013
"Would like to say big thank you for excellent customer service from Ellen, I love your products and have been wearing a band for months and just purchase a shambhala love it. Thanks again."
Brenda Davison Healey - 19/04/2013
"Got a phone call yesterday for my new band and it came in the post today was fast lol wasn't expecting it till Monday great quality can't wait 2 start feeling the benefits from it cheers for sending it out so quick :) happy chap."
Stuart Burgess - 23/03/2013
"I just got my ionic shambhala bracelet in the mail today, wow fast shipping! I love it, its perfect. I think I am going to have to have one in each color."
Jozie Nolting - 22/02/2013
"A big thank you Ionic Balance (Team Ionic) I received my prize today super fast service thank you! I will let you know how i get on with it next week when I have worn it awhile x"
Debs Godbolt - 20/02/2013
"Many thanks you give a great service and my emails are answered real quick other companies could learn a lot from you.will certainly recommend you to my friends,thanks again."
Kenny Atkins - 18/02/2013
"Thank you very much revived it today great service."
Gail Atkinson - 15/02/2013
"Thanks for the great service, looking forward to receiving it in next couple of days."
Andy Wheel - 15/02/2013
"Ordered the titanium bracelet yesterday, it arrived this morning. Thanks for speedy delivery (as always) and another lovely bracelet 'with benefits' x
Andrea McCallum - 14/02/2013
"Just received my Ionic Balance Shambhala bracelet (only ordered it two days ago!) and am absolutely delighted with it. I haven't worn a 'dressy' bracelet since i started wearing a band (which i refuse to take off!) so this is perfect for when some nice jewellery is called for (without losing the benefits of the band). Many thanks xxx"
Andrea McCallum - 13/02/2013
"Got my mk2 band i won in your recent comp today super fast delivery its great thanks :)"
David Barry Thomas - 08/02/2013
"Just got mine today! Plus, i ordered mine a day ago and came today, very fast shipping, im in london and the process here is like molasses, so you guys can imagine my great surprise, like christmas all over again."
Joy Jennifer Punzalon Williams - 07/02/2013
"Hi, so glad you have received it. Many thanks for your speedy acknowledgement !"
Diana Wilcox - 16/01/2013
"Thank you very much. Great service!"
Helen George - 07/01/2013
"Thank you for this gesture, your customer service is impeccable!"
Trevor Foster - 04/01/2013
“Big thanks for your new cerbus range products, tested them today on deadlift day - great products! Hugely improved grip on the bar! #Teamionic.”
Thomas Parkes – 24/12/2012
“Would like to thank the guys at ionic balance. Since using your new cerberus range I've got pbs on deadlift squat and shoulder press the support these products offer are second to none in such a short space of time the only thing I've changed is using your bands grips and wrist supports and my lifts keep climbing....simply awesome. All the best, Rob #teamionicathlete”
Robert Rose – 21/12/2012
"Thank you, I received my band through the post today. I am grateful for your quick response."
Shona Redmayne - 14/12/2012
"We received all of ours today and they look fab here's to feeling better :-) thanks for the great delivery service claire"
Claire Long - 11/12/2012
"Thank you so much. It is lovely to deal with a company with first class customer service, a very pleasant change."
"Credit where its due. Callum and Elaine thank you for resolving my issue so fast. both arrived this morning. (after only confirming the email at 5.10pm last night. Good Job. Cheers Tony."
Tony Weafer - 6/12/201
"Just got my bands, very quick delivery thanks. I shall update on the effects in a few weeks"
Chris Sheldrick - 29/11/2012
"My ionic band broke today, and I have to say the response from the ionic help team was brilliant, very helpful and are sending me out a new one in the morning, 10 out of 10 for there help."
Michael Hoey - 22/11/2012
"Excellent, thank you again. Outstanding service, greatly appreciated!"
Zack Brotherton - 12/11/2012
"Thanks team for the prompt delivery of my two mk2 bands today...I ordered them on Tuesday! Hoping to feel a difference soon...the other band is for my friend...hoping she gets the benefit too! x"
Kerry Cassells - 9/11/2012
"Hi, I just want to say thankyou for my £20 voucher I won, I ordered & recieved my band very quick I love it :) x"
Cherie Shaw - 02/11/2012
"Thanks very much for your great customer service!!"
Tom Scott - 29/10/2012
"CERBERUS mouthguard ..Ordered Friday .... Delivered Saturday and fitted Saturday ...... result !!!!!"
Sean Petrie - 27/10/2012
"Got my signature band in the post today...great service guys, only ordered it yesterday, very impressed. I normally feel quite tired and lethargic running around after my two children, feeling pretty good at the moment so i'l keep posted on how it works for me .. :)"
Kerrie Watling - 23/10/2012
"Thanks guys ordered yesterday afternoon received this morning :)"
Bruce Wilson - 11/10/2012
"Ours came yesterday - hours after being ordered!! Truly an excellent product and am enjoying wearing it."
Craig Hewitt - 11/10/2012
"My replacement band has arrived today. Many thanks for your prompt attention & excellent customer service."
Jackie King - 06/10/2012
"I received my new band yesterday, thank you for your excellent customer service."
Peter Surman - 06/10/2012
"Thank you! And thanks for the fab customer service :)"
Tara Smith - 03/10/2012
"Hi-ya Everyone at Ionic Balance,I've just received my second bracelet thank you very much for such great service,I cant believe the speed of the whole transaction from ordering to receiving,so fast,It's funny if i post a letter in Liverpool to someone in Liverpool it normally takes about a week to get there unbelievable but true,thank's again. Chris. X"
Christopher Longwith- 3/10/2012
"They have jusr arrived with me! I love the idea of having a wardrobe of ionic bands...... Thank you - your customer service is brilliant."
Maggie Jones - 02/10/2012
"Just got myself a signature band, feel I deserve a wee treat! Had a small problem logging in but phoned the office and it was resolved almost instantly! Yet more great service from Team Ionic. Thanks guys."
Kevin Campbell - 01/10/2012
"Thank you so much for the quick response and confirmation. I look forward to receiving the bands."
"Many thanks for your good customer service."
"Excellent. Thanks again for the swift shipping and excellent customer service."
Niall Reid - 21/09/2012
"Ordered my Ionic yesterday.. got it today!!! Now thats what i call super fast service!!"
Melanie Lockwood - 21/09/2012
"I received my band this morning , super fast delivery as only ordered yesterday :)"
Liz Fearnley - 21/09/2012
"Ordered a iconic band yesterday and it was delivered first thing this morning......! Hats off to u :):) x"
Norma Kyle - 18/09/2012
"Thanks for the update, great service :-)"
Joe Hill - 17/09/2012
"Ionic team! I am very impressed with the service I received. I bought the black watch for my husband on Thursday afternoon and by my surprise it was delivered on FRIDAY morning! Thank you very much. Ps it is a very nice watch, I will be getting myself a band :-)"
Lynett Wightman - 15/09/2012
"Just want to post how fantastic the customer service is with Team Ionic. My band was ripped off playing rugby, yes maybe i shouldnt have worn it. Team Ionic have replaced it for me with out quibble under their 100 day warranty. If only more companys were as good as this. I will be recommending Ionic bands and the company to all my friends. Thankyou kindly Team Ionic and Ellen who were more than helpful."
Steve Ronaldo Greaves - 14/09/2012
"Thanks again for speedy delivery, my titanium bracelet arrived this morning :)"
David Irvine - 07/09/2012
"Thank you for my fab prize. What amazing service, I received my code yesterday and my order had arrived by this morning!! Really impressed cant wait 2 try my bands now!"
Kayleigh Louise - 21/08/2012
"I thought I'd take time to big up your company and in particular the excellent after sales service. After a minor dispatch glitch which you was very quick to address; the service in exchanging my product was tremendous both prompt and utterly professional. As far as the product performance goes I'm not sure I'm going to break any PB's just yet (early days)"
Lee Allgood - 07/07/2012
"Team Ionic is bionic.... Great friendly staff, great quality items that actually work!!
Andy Fermour - 08/06/2012
"Quality products only matched by quality customer service"
Jason Shand - 08/06/2012
"Delivered at work this morning! Very slick service and great looking products! Thanks"
Jeremy Whitticase - 15/05/2012
"Many thanks for the brilliant service"
Linda Bagnella - 02/03/2012
"POOR SERVICE: When you phone a company and you wait and get passed on, use 1 or 2 or 3 or 4 options to find yourself back where you started (in some cases). When you phone a company and nobody answers. When you phone a company an idiot answers and cant help you or passes you on to the next only to find that they will take your details and call you back? and may never do. You can phone a company > wrong number< this has been changed, please ring this number. and it keeps ringing. You can ring a company and you hear ''please hold we appreciate your custom, (5 mins later) ''please hold we appreciate your custom''. And many other scenarios.
PERFECT SERVICE: Rang IBB this morning, no one home accept answering m/c I did not leave a message or a number as i would ring later, thinking office hours. Well blow me down! I recieved a return call. THATS SERVICE!!! Ask the staff at IBB and not only do you get a reply but ACTION to boot."
Gerald Robert Ballantyne - 27/02/2012
"Their customer service is superb!!!!"
Barbara Yurich - 24/02/2012
"BIG BIG thanks to Ionic Balance for sending me my new band very happy top top band from a great company"
Nigel Taylor - 15/02/2012
"Very impressed with the customer service, rare these days. Thanks"
Eddie McNulty - 10/02/2012
"I would just like to thank you for the level of service you have provided. No company can provide a faultless service with faultless products so at some point you will experience someone who is not happy and it's how you deal with the situation that makes the difference as to whether that person will deal with you again. As a result, I have convinced my mother and father into buying a band too, knowing that if a problem ever occurred, I would have confidence someone as capable as you would be dealing with the query."
Simon Edwards - 08/02/2012
"Just to say I received the band this morning. This is the second band I have purchased from you and I would just like to thank you for a very quick and professional service and I would have no hesitation in recommending you to anyone in the future - thanks again."
Joe Cichanski 10/01/2012
"My band arrived to-day and I would like to thank you so much for your wonderful customer service and wish you all the best for 2012."
Philis White - 03/01/2012
"Just to let you know that I received the bracelet this morning!! What amazing service - by yourselves and the post!"
Lesley Kruse - 24/12/2012
"Dear ionic-balance. I would like to congratulate you on your communication and customer care as shown by your representative Laura ? I was so impressed that I felt I had to congratulate you. Kind regards,"
John Innes - 13/11/2011
"Hey to all at Ionic Balance. After ordering two bands from you and they never appeared I got in touch to tell you about the problem and you were more than helpful by saying you would send out two replacement bands. This is just a quick message to say that the bands arrived today and I'm more than happy with them. I have to say your customer service is top notch. Thank you all once again."
Iain Ross - 02/11/2011
"Received my red Ionic band really quickly and the small size fitted perfectly. No instructions with it so I wasn't sure which way to wear it and whether it was waterproof. However I looked on their website and found lots of detailed information plus the answers to my questions. Unfortunately after two weeks the clear piece of silicone started coming away. Contacted the company who told me to return it for a replacement. Received the replacement band within one day - brilliant customer service. Can't fault the company - so efficient. Now to wear my band and hopefully feel more energised. It's very comfortable to wear."
Sanooktime (Wahanda) - Nov 2011
"Great Product with Great results. Delivery was quick and easy and the customer service was fantacstic. Would definately order again off them and infact I did order 2 more items off them one for my partner and one for my son.
The effects have bee noticable - definate buy would highly recommend."
angie90 (Wahanda) - Nov 2011
"Wahandas rating system does not seem to apply to postal orders, but I have rated 5 stars in akk areas as the customer service is outstanding. I ordered 3 ionic Balance bands for gifts, the colours I selected were unavailable but the staff very helpfull in informing me of my options, duly sent the rquested colours as soon as they were available to them."
Kerriblackwell (Wahanda) - Nov 2011
"A sincere thank you for your assistance, 10 out of 10 for Customer Service."
Ger Ahern 1/11/2011
"Not a huge amount to say as this was not a visit. The Ionic Balance is a bracelet that was sent to me by post but i have to say that the overall experience was a positive one. They were out of stock of the band that i wanted but phoned me to discuss options and then it arrive a few days later."
Barnaby (Wahanda) - Nov 2011
"Great service ! very quick delivery.. ordered yesterday delivered this morning. MANY THANKS... will let you know how I get on with it."
Alex Allan - 28/10/2011
"Thank you so much. We all love the product. Keep up the good work and the great customer service. It is a pleasure doing business with you."
Maria LaSpina - 26/09/2011
Thanks for the update, great service :-)
Joe Hill - 17/09/2012
"Just ordered my first band and received excellent service from Calum who is going to apply the 10% discount for me retrospectively, since I forgot to apply it. Not many companies would do that for you!! Looking forward to receiving the band. Thanks!"
Russ Avery - 13/09/2011
"Fantastic service!!! I've returned my band twice due to very small faults. It has been a speedy, no quibble exchange both times!! Last time even got a different colour and size! Thanks so much guys"
Richard Marr - 29/08/2011
"Thanks for the quick response. I wish all companies treated customers the way you do. A+"
David Keiro - 12/08/2011
"Just received my Ionic band....I love the colour..I choose the purple one....Thank you swift delivery......Ordered yesterday received today excellent."
Sharon Graley - 11/08/2011
"Great Product. Great customer service, great look! Already recommended to friends!"
Rob Breckons - 11/08/2011
"THANK YOU, THANK YOU, THANK YOU for such a fantastic service. Replacement band straight on and will not be taking it off! Ionic Balance you really are the best :-):-)"
Christine Campbell - 10/08/2011
"Got my new band!! Thanks for being so helpful. GO TEAM IONIC!!! Fantastic Service all round!!!"
Darren Macrae - 02/08/2011
"Received ours today, thank you for good service. Will definitely recommend to friends."
Wilma Kruger Da Fonseca - 27/07/2011
"Thank you so very much for your excellent, almost unbelievable service with my order. This is rare these days and very much the exception rather than the rule."
Jenny Paxton - 23/07/2011
"Fantastic service - I am sooooooooooo glad I found about your bands ...and your discount.......thank you, thank you, thank you."
Christine Campbell - 21/07/2011
"I got my bracelet today! thank you so much for the speedy delivery to the US!!"
Dawn Therrian - 20/07/2011
"This is not a question or indeed a complaint I just had to say how impressed I am at your level of customer service, within minutes of placing my order I received a phone call from a very pleasant gentleman querying incomplete postcode. I can only hope that the item I have ordered gives the same customer satisfaction such a shame there are not more concientious people out there."
Barbara Thompson - 03/07/2011
We always love hearing back from our customers. Send us your experience to shop@ionic-balance.com
