Print 

We can refund VAT on items sold on Amazon.co.uk and Ebay.co.uk sent to BFPO and FCO addresses, as long as the address is located outside of the UK.

Note: if the item was sold by a third-party Seller on Amazon Marketplace, you'll need to contact your seller via e-mail.

BFPO Addresses Based Outside of the EU

To request a VAT refund for a BFPO address outside of the EU, please e-mail us once your order has been dispatched. Remember to include the order number with your request. You'll need to contact us within 3 months of the time of the supply of goods.

BFPO Addresses Based within the EU

Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a "certificate of entitlement" confirming that the items have been dispatched to, and received by, a qualifying body or person as set out in paragraph 14.4 of HM Revenue and Customs Notice 725 dated January 2014. We will accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory.

For goods which are dispatched to BFPO customers in Cyprus or Germany we require a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:

We require this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated January 2014. If this certificate isn't supplied, sadly we can't make a refund. Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to:

 

Ionic Balance
Sports Performance & Technology Centre
1 Carsegate Road North
Inverness
IV3 8DU
United Kingdom

Alternatively, you can e-mail this information in PDF format, to [email protected]. You'll need to contact us within 3 months of the time of the supply of goods.

FCO addressed refunds

Before we issue a VAT refund for an order dispatched to an FCO address, UK VAT Legislation requires us to obtain a certificate of receipt from the FCO confirming that the items have been dispatched to and received by a member of the FCO.

We will accept a copy of the order receipt which was dispatched with the item(s). The sender must include an authorisation stamp and signature of a member of the embassy staff confirming that the order has been received. An FCO headed cover sheet referring to the order(s) should accompany this.

We require this from the FCO within three months of the time of the supply of goods. This is in accordance with paragraph 7.11 of HM Revenue and Customs Notice 703 dated April 2014. If this isn't supplied within three months, sadly we can't issue a refund.

Please send the stamped receipt, quoting all the qualifying order numbers on which you have not been refunded VAT, to:

 

Ionic Balance
Sports Performance & Technology Centre
1 Carsegate Road North
Inverness
IV3 8DU
United Kingdom

Alternatively, you can e-mail this information in PDF format, to [email protected].